Managed Services

Centris™ Services Platform

Centris™ Services Platform is a purpose-built risk management services platform accessible 24x7 via a secure online portal and delivers on-demand reporting, incident management, and event correlation for all devices and applications under management. Centris™ services also include configuration, patch, change, and release management support. With Centris™, your organization has a transparent view for either a select group of devices and infrastructure or across your entire enterprise information systems, all from a centralized, easy-to-use graphical portal.

Centris
Centris™ - Comprehensive Management Platform

The blend of technologies required to keep today's organization operational continues to increase in scope, creating the need for integration and correlation across all the elements that comprise information systems. Centris™ Service Platform was purpose-built for the complex task of monitoring and managing across a diverse set of technologies. A critical advantage of Centris'™ consolidated view of operations is its ability to correlate and distill vast amounts of system event data, enabling predictability and resolution of potential incidents before they happen.

Management through Centris™ means more than just the standard outsourced management of subcomponents. It delivers an end-to-end management system that effectively manages interconnected components and their complex relationships. This includes network infrastructure, operating systems, databases, applications, and security components which all must work closely together, a basic fact that is sidestepped in the traditional non-integrated approach of managing these elements in distinct silos.





What Differentiates Centris™ from other Managed Service Systems?

Centris™ encompasses all aspects of an organization's systems environment. For instance, it has become increasingly common for organizations to outsource the management of security components such as firewalls, however, outsourcing management of security devices in isolation does not deliver a comprehensive view into the activities of databases, operating systems and applications which may cause the security components to flag events which may or may not be related to a security problem but do require intervention to rectify. Only through monitoring and management of the entire environment in a holistic way can specific risks be identified and managed effectively within the context of the other systems.

With 24x7 access to the secure Centris™ portal, organizations can maintain a real-time view of their processes and managed environments, including on-demand reporting and problem resolution. Centris™ ties it all together. Centris™ provides a unified view of the entire IT environment, enabling organizations to experience the all-inclusive risk mitigation benefits realized from centralized monitoring and management of all the essential components.

Centris Features

Continual, holistic risk mitigation Centris provides a comprehensive view of all aspects of an IT environment, not just security subsets such as firewalls. Centris monitors and manages critical components such as complex databases and sophisticated applications critical to corporate operations whose failure could significantly impact the bottom line. By monitoring and managing all components in an IT environment, events which are caused by one component are not incorrectly interpreted as a different event by a separate IT component (e.g. a runaway application causing an IDS system to set off a false positive alarm).

Robust monitoring and management environment Centris delivers monitoring and management capabilities across all infrastructure components including network devices, operating systems, databases, applications, and security components. Each Centris implementation is customized for each organization's specific environment, ensuring a highly focused IT risk mitigation solution set.

24x7 Centris portal and customizable reports Centris includes a comprehensive 24x7 web-based reporting and management portal complete with management and performance reporting. Organizations may select from preformatted reports or generate customized reports to meet specific needs. Reports can be presented in a variety of formats including via a convenient data export feature.

Sophisticated correlation engine technology At the core of Centris is a sophisticated and highly mature event correlation technology with over 18,000 monitored event types, managed in a real-time environment. IT components are monitored and managed via Centris data collection agents which forward event information to the Centris central engine for real-time event processing and analysis activities.

The monitoring and management solution may be customized using the correlation technologies as a basis for actions and activities to be conducted when specific events occur. Through centralized coordination of events and rapid management, proper fault isolation and diagnostics are effectively delivered, thereby achieving the highest level of quality control and minimizing corporate risk with regard to potential outages.
Business continuity Centris services are configurable for use in disaster recovery (DR) and business continuity management environments. Because the Centris operations center is staffed on a 24x7 basis, organizations can achieve around-the-clock coverage for DR purposes without the expense and overhead of implementing a large and potentially complex in-house DR administration infrastructure.
Incident response
 A core feature of Centris is incident response. Centris utilizes management action plans (MAPs) designed to meet specific operational requirements, enabling rapid incident resolution and appropriate escalation for all monitored and managed IT technologies. Organizations have continual 24x7 access to all MAP processes via the Centris portal.